You guided me and my family through the relocation just impossibly perfectly by:

1. Answering extensive lists of my questions, each and every – accurately and in detail

2. At each step providing me with just in time information I needed, preserving from irrelevant one at the moment

3. Communicating with each external provider instead of myself whenever it was possible and thus reducing my cognitive load

4. Being friendly, compassionate, supportive and empathetic

I couldn’t have imagined such a complex process especially during pandemic might go so smoothly. You made me love your country even before stepping out of the plain. I greatly appreciate all your help, it was a pleasure to go through it with you.